The Next Step Service Plan

A Better Support Experience Awaits

Designed With You In Mind

Rapid Response


Get a response from the tech support

team in as little as 10 minutes

Nights and Weekends


We come on-site nights and weekends

to quickly resolve your issue

24/7 Access


Get a response from the tech support

team in as little as 10 minutes

System Monitoring


Get a response from the tech support

team in as little as 10 minutes

Dedicated Phone # & Email

Same Day Service Available

Tier 1

(Residential Only)

Dedicated Support email and phone number

Proactive System Monitoring

Prioritized Appointment Scheduling

Nights + Weekends - On-site Appointments

Discount on Service Labor + Equipment

0x Annual Tech Reviews

Unlimited 24/7 Remote Support

Same Day On-site Support Available

Tier 2

Dedicated Support email and phone number

Proactive System Monitoring

Prioritized Appointment Scheduling

Nights + Weekends - On-site Appointments

Discount on Service Labor + Equipment

0x Annual Tech Reviews

Unlimited 24/7 Remote Support

Same Day On-site Support Available

Tier 3

Dedicated Support email and phone number

Proactive System Monitoring

Prioritized Appointment Scheduling

Nights + Weekends - On-site Appointments

Discount on Service Labor + Equipment

0x Annual Tech Reviews

Unlimited 24/7 Remote Support

Same Day On-site Support Available

Not interested in remote support, urgent response, discounted rates, and other membership benefits?


On-site only support is available to non-members during normal business hours. All homes must accept our terms of service to request appointments from our support team. Scheduling is subject to availability and regular on-site labor rates

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